Privacy Policy — Tidal Plumbing LLC

Effective Date: November 7, 2025
How to book: https://tidalplumbingsd.com/contact-us/
SMS/Support Line: (760) 334-8816

1. Information We Collect

We may collect the following types of information when you use our website, book an appointment, or interact with our services:

  • Personal Information: Name, phone number, email, address, and other details you provide via forms or during service interactions.

  • Payment Information: Limited details necessary to process transactions (processed by our payment processors).

  • Technical Data: IP address, device and browser type, pages visited, and usage data collected via cookies and similar technologies.

  • Service & Communications Data: Details related to customer service, appointment scheduling, and communications (including phone and SMS).

SMS consent and phone numbers provided for SMS communications will not be shared, sold, rented, or disclosed to any third parties for marketing purposes.

2. How We Use Your Information

We use the information collected to:

  • Provide, schedule, and manage plumbing services.

  • Respond to inquiries and customer support requests.

  • Process payments and send related confirmations/receipts.

  • Send appointment confirmations, reminders, updates, and service notices via email, phone, or SMS (with your consent).

  • Improve our website and services, and maintain security.

  • Comply with legal obligations and prevent fraud or misuse.

3. Sharing Your Information

We do not sell or rent your personal information to third parties for marketing purposes. We may share information with:

  • Service providers (e.g., payment processors, scheduling and messaging platforms) who support our operations under confidentiality obligations.

  • Legal or safety purposes if required by law or to protect our rights, users, or the public.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and support performance. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site features.

5. SMS Program Terms

By submitting your phone number and checking the consent box during booking at https://tidalplumbingsd.com/contact-us/, you agree to receive SMS notifications and promotional messages from Tidal Plumbing LLC.

  • Message frequency varies. Msg & Data rates may apply.

  • Reply STOP to opt out; HELP for help.

  • Consent is not a condition of purchase.

  • Messages are sent from (760) 334-8816.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure. Please keep any account credentials confidential.

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing communications at any time (reply STOP for SMS).

  • Request details about how we process your data.

How to exercise your rights:
Call or text (760) 334-8816 or submit a request via our booking/contact page at https://tidalplumbingsd.com/contact-us/.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the “Effective Date” when changes are posted. Continued use of our services after updates constitutes acceptance of the revised Policy.

10. Contact Us

Questions about this Policy or our data practices?
Call or text (760) 334-8816 or reach us via https://tidalplumbingsd.com/contact-us/.